1. Nama : (pilihan)/(optional)
Name
2. Alamat emel : (pilihan)/(optional)
Email Address
3. No samb/no telefon bimbit : (pilihan)/(optional)
Extension Number/Handphone Number
4. Jabatan/P. Pengajian : (pilihan)/(optional)
Department/School
 

Sila (√) di kotak yang berkenaan / (please (√) in the appropriate box)
 
4. Kategori pelanggan :
Customer Categories
 
Pelajar Pra-ijazah (Under-graduate Student)
Pelajar Pasca-siswazah (Post-graduate Student)
Staf Akademik (Academic Staff)
Staf Pengurusan & Professional – Gred 41 & ke atas (Management & Professional Staff (grade 41 & above))
Staf Sokongan (Technical Staff)
   
5. Jenis urusan/perkhidmatan :
Nature of dealing/services
 
Aduan/Penyenggaraan (Complaint/Maintenance)
Bantuan Perkhidmatan Produk Aplikasi (Software Services Aid)
Perkhidmatan Kad Pintar (Smartcard)
Permohonan Sistem Baru (New System Development)
Permohonan Access Point (Access Point Application)
Permohonan Nod Rangkaian (Network Point)
Permohonan Pinjaman Komputer (Personal Computer)
Permohonan Senarai Putih URL (Whitelist URL's)
Permohonan Talian Telefon/Faks (Telephone Line /Fax)
Permohonan Tapak Web (Website)
Permohonan Tempahan Makmal Komputer (Computer Lab)
Permohonan Tempahan Telesidang (Video Conferencing)
Lain-lain (Others)  , Nyatakan/State :
   
6. Cara berurusan :
Medium of communication
 
Kaunter ServisDesk@PPKT (Walk-in to ServisDesk@PPKT)
Talian 04-5995333 (Hotline 04-5995333)
Emel (Email)
Surat Rasmi (Official Letter)
Laman Web ServisDesk@PPKT (sd.usm.my/ppkt)
Lain-lain (Others)  , Nyatakan/State :
   
7. Pilihan Rangkaian :
Preferable Network
 
Wayar (Wired)
Wifi USMSecure (Wifi USMSecure)
Wifi ENG-WIFI-MOBILE (Wifi ENG-WIFI-MOBILE)
Wifi USMWireless (Wifi USMWireless)
Lain-lain (Others)  , Nyatakan/State :
   
8. Sumber maklumat  yang diperolehi berkaitan perkhidmatan ICT :
Sources of informations obtained regarding of ICT services
 
Laman Web PPKT@eng (PPKT Website - www.ppkt.eng.usm.my)
Facebook PPKT@eng (Facebook PPKT@eng - www.facebook.com/ppkt.eng)
Kaunter ServisDesk@PPKT (ServisDesk@PPKT)
Program ICT PPKT (ICT events by PPKT )
Sahabat@PPKT (Sahabat@PPKT)
Lain-lain (Others)  , Nyatakan/State :
   
9. Produk PPKT@eng yang biasa digunakan :
Commonly used products of PPKT@eng
 
Sistem Pengurusan Dokumen (Document Management System)
Sistem Diari USM (Planner USM)
Sistem Pengurusan Minit Mesyuarat (Meeting Management System)
Sistem Kehadiran Aktiviti (Activity Attendance System )
Uchannel (Uchannel app)
iSolat (iSolat app)
ServisDesk@PPKT (ServisDesk@PPKT)
Lain-lain (Others)
   
10. Sila pilih jawapan anda dengan berpandukan kepada skala yang diberikan :
Please choose your answers using the scale given below.
 
0 1 2 3 4 5
Tidak berkenaan
Not relevant
Sangat tidak memuaskan
Not really satisfied
Tidak memuaskan
Not satisfied
Tidak pasti
Not sure
Berpuas hati
Satisfied
Sangat berpuas hati
Really satisfied
   
 
ASPEK PENILAIAN/EVALUATION ASPECTS SKALA/SCALE
A. KATEGORI PERKHIDMATAN/SERVICE CATEGORY
Aduan/Penyenggaraan
Complaint/Maintenance
(0) (1) (2) (3) (4) (5)
Bantuan Perkhidmatan Produk Aplikasi
Software Services Aid
(0) (1) (2) (3) (4) (5)
Perkhidmatan Kad Pintar
Smartcard
(0) (1) (2) (3) (4) (5)
Perkhidmatan Klinik PC
ICT Clinic
(0) (1) (2) (3) (4) (5)
Perkhidmatan Operator Telefon
Telephone Operator
(0) (1) (2) (3) (4) (5)
Permohonan Access Point
Access Point Application
(0) (1) (2) (3) (4) (5)
Permohonan Nod Rangkaian
Network Point
(0) (1) (2) (3) (4) (5)
Permohonan Pembangunan Sistem Baru
New System Development
(0) (1) (2) (3) (4) (5)
Permohonan Pinjaman Komputer
Personal Computer
(0) (1) (2) (3) (4) (5)
Permohonan Senarai Putih URL
White List URL's
(0) (1) (2) (3) (4) (5)
Permohonan Talian Telefon/Faks
Telephone Line/Fax
(0) (1) (2) (3) (4) (5)
Permohonan Tapak Web
Website
(0) (1) (2) (3) (4) (5)
Permohonan Tempahan Makmal Komputer
Computer Lab
(0) (1) (2) (3) (4) (5)
Permohonan Tempahan Telesidang
Video Conferencing
(0) (1) (2) (3) (4) (5)
B. PERKHIDMATAN PELANGGAN/CUSTOMER SERVICE
Berkemahiran dan cekap menjalankan urusan
Skilful and efficient
(0) (1) (2) (3) (4) (5)
Bersifat mesra
Friendly
(0) (1) (2) (3) (4) (5)
Berusaha untuk memudahkan pelanggan
Customer-oriented
(0) (1) (2) (3) (4) (5)
Bijak mengawal emosi/bersikap profesional
Able to manage emotions and professional
(0) (1) (2) (3) (4) (5)
Cepat dan responsif
Quick and responsive
(0) (1) (2) (3) (4) (5)
Memberi layanan yang sama rata kepada semua pelanggan
Fair treatment to all the customers
(0) (1) (2) (3) (4) (5)
Memberi penjelasan yang tepat
Provide accurate information
(0) (1) (2) (3) (4) (5)
Menggunakan bahasa yang sopan
Polite
(0) (1) (2) (3) (4) (5)
Menyelesaikan urusan mengikut tempoh yang dijanjikan
Complete the dealing/service within promised time
(0) (1) (2) (3) (4) (5)
Sedia menerima pandangan dan kritikan pelanggan
Open to customer's opinion and critism
(0) (1) (2) (3) (4) (5)
C. MASA/TIME
Masa menunggu penyelesaian
Waiting time for completion
(0) (1) (2) (3) (4) (5)
Masa menunggu tindakan
Waiting time for response
(0) (1) (2) (3) (4) (5)
Membekalkan maklumat terkini dari semasa ke semasa
Providing updated information from time to time
(0) (1) (2) (3) (4) (5)
D. INFOSTRUKTUR/INFOSTRUCTURE
Rangkaian Kabel (LAN)
Wired Network (LAN)
(0) (1) (2) (3) (4) (5)
Rangkaian tanpa wayar di Desasiswa
Wifi at Desasiswa
(0) (1) (2) (3) (4) (5)
Rangkaian tanpa wayar di Pusat Pengajian
Wifi at School
(0) (1) (2) (3) (4) (5)
Tahap kelajuan jalur lebar
Bandwidth speed level
(0) (1) (2) (3) (4) (5)
E. KESELURUHAN/OVERALL
Penilaian Keseluruhan
Overall Rating
(0) (1) (2) (3) (4) (5)
   
11. Bilangan alatan yang menggunakan rangkaian USM (USMnet) :
Number of gadget connected to USM network

    

1 2 3 4 >4
   
12.

Uji tahap kelajuan JALUR LEBAR anda / Test your bandwidth speed :

·         Layari/Visit www.speedtest.net

·         Klik/Click “Begin Test”

·         Masukkan maklumat/Fill inDownload Speed” & “Upload Speed

 

  Download Speed : Mbps Upload Speed : Mbps
   
13. Cadangan Latihan ICT untuk masa akan datang :
Proposed ICT Training for the future

 
   
14. Cadangan anda untuk penambahbaikan terhadap perkhidmatan yang ditawarkan. Cadangan terbaik akan mendapat hadiah :
Your suggestions for improvement of the services offered. The best suggestion will get a suprise gift :